Terms and Conditions 

company Royal logistics s.r.o. with registered office at Paričovská 2322/87, 075 01 Trebišov, Slovak Republic, Company ID 47 464 828

1. The agreed maturity is 60 days from the receipt of the original documents and invoice unless another maturity period has been agreed. Payments are made every Friday. We request that the invoice and relevant documents be sent within 7 WORKING DAYS after the transport has been carried out. To the address: Royal logistics s.r.o., Paričovská 2322/87, 075 01 Trebišov, Slovakia. We request that the scan of the transport documents be sent to invoice@royal-logistics.eu no later than 48 hours after the transport has been carried out. In case of failure to meet the deadline for the delivery of documents, your invoice will be automatically reduced by 13.5% by internal credit. Please indicate our order number on the invoice. The invoice must contain your stamp and signature. We request that the invoice be sent only with a confirmed CMR-letter and with delivery notes or other documents related to the given transport. In the case of transport outside the EU, you are obliged to send, together with the above documents, a confirmation of the completion of T1, T2, or EX (EU) document, if it is a transport with export clearance and customs clearance. We consider the invoice received from the carrier to whom we sent the transport order after the transport agreement to be a valid invoice. If the agreed carrier plans to issue the invoice in a different currency than agreed, he is obliged to inform us of this fact immediately after receiving the transport order and subsequently send a power of attorney.

2. We ask you to confirm the order along with specifying the vehicle license plate number; in the case of express shipment, you are obliged to provide our employee with the driver's phone number. The carrier may sell the order to a third party only with the written consent of the customer. In such a case, the carrier is obliged to send the contact details of the subcontractor along with his current CMR insurance. In the event of an arbitrary sale of our order to a third party, the carrier automatically loses the right to the agreed price for transport. 

3. After receiving our order, we ask you to send a copy of your current CMR insurance, a concession certificate or an extract from the commercial register for the current year, and a copy of the vehicle's registration certificate.

4. By accepting the order in writing, a contractual relationship is established in accordance with the CMR, and the carrier bears all costs incurred due to non-compliance with the contractual transport conditions. Any additional costs from our client will be invoiced to you in full. In such a case, we will charge an administrative fee of €15 + a contractual penalty in the amount of the transport price.

5. The carrier is responsible for the insurance of the transported shipment in accordance with the CMR. CMR insurance is covered by your company. If, based on one transport contract, the carrier carries out the transport using other carriers, the agreed carrier assumes responsibility for the entire transport.

6. Our employee is entitled to request copies of the delivery documents from the carrier. In such a case, the carrier is obliged to send copies of the documents by e-mail within 24 hours. This also applies if the driver is abroad.

7. The transport price includes all additional fees, or waiting up to 24 hours. Reimbursement of demurrage can be claimed up to a maximum of €150 for each started day, if this information is stated in the CMR or in the loading/unloading document – ​​Laufzettel. The carrier/driver must report the start of demurrage and any suspicion of it within 3 hours of arriving at the loading/unloading location.

8. In the case of agreed complete or partial loads, there is a strict prohibition on transhipment or loading of goods other than those agreed in the transport contract with our company.

9. The driver is obliged to follow the instructions on parking in reserved parking lots, which the carrier is informed about by our employee, if these instructions are not stated in the transport order. In the case of valuable goods, use only guarded parking lots.

10. The sender is entitled to dispose of the shipment, in particular, he may request the carrier to stop the transport, change the place of delivery or issue the shipment to a different recipient than that specified in the consignment note.

11. For scheduled (express) transports, the carrier undertakes to provide tracking of its vehicle. If it does not have such an option, it undertakes to use Royal logistics tracking according to the instructions. The carrier undertakes to provide information about changes in the arrival dates for loading or unloading at least 1 hour before the agreed date in the order, by SMS or phone call to the relevant person with whom the transport order was concluded. In case of failure to comply with this point, the transport invoice may be reduced by a contractual penalty up to the amount of the transport price. The carrier also undertakes to inform about the number of pieces and the total weight of the loaded goods and subsequently, when unloading the goods, the name of the person who took over the goods.

12. In case of delay in loading/unloading, we ask the carrier/driver to immediately provide information to our employee by SMS or phone. During night hours, contact only by phone at the phone number specified in the order. 

13. In case of any problems or possible ambiguities, the carrier must immediately inform our employee on the telephone number specified in the transport order. It is also a good idea to provide this information directly to the driver.

14. The carrier is liable for the total or partial loss of the shipment and for its damage, which occurs from the moment of taking over the shipment for transportation until the moment of its release, as well as for exceeding the delivery deadline. The authorized person may consider the shipment lost without further evidence if it has not been released within 4 days after the agreed deadline. If no deadline has been agreed, within 4 days after the shipment is taken over by the carrier.

15. In the event of damage or missing goods being discovered during loading/unloading, the carrier/driver is obliged to inform us immediately upon discovery of this fact and subsequently make an entry in the CMR and confirm it during loading/unloading. We do not accept an entry in the CMR that we were not informed about at the time of discovery or occurrence of such an event. 

16. In the event of an insured event, the carrier is obliged to report the resulting loss event (as well as its suspicion) to the insurance company within 2 working days and send us a copy of the reported insured event.

17. In the event of receiving material to secure the goods/auxiliary material (protective corners, straps, anti-slip pads...) during loading, the driver is obliged to provide information before loading the goods. Any late complaints will not be accepted. In such a case, the carrier will be re-invoiced for the full amount of the received material + an administrative fee of €15.

18. If the transport was agreed with the exchange of pallets, you are obliged to send us a confirmation of their exchange after the end of the transport or after the return of the pallets. If these pallets are not returned to the destination within the specified period specified in the order after the transport has been carried out, you will be invoiced the amount of €15/pallet, €100/gitterbox + an administrative fee of €15, unless otherwise agreed in the order. The carrier is obliged to notify us by telephone of the non-acceptance of the full number of pallets during loading/unloading due to damage. Any late complaints will not be accepted.

19. An important part of the transport contract is also the protection of the client. The carrier/forwarding company hereby undertakes not to contact our clients. The fine for such an event can be up to €100,000. Furthermore, the carrier/forwarding company undertakes not to contact the loading and unloading, for any purpose. In the event of contact without our consent, we will apply a contractual penalty in the amount of the transport price. 

20. Payments are made on the Friday following 60 days after receipt of your invoice together with the original documents. All arrangements that directly or indirectly deviate from the provisions of the Convention (Convention on the Contract for the International Carriage of Goods by Road (CMR)) are null and void.

21. The carrier is not entitled to assign, transfer or otherwise alienate its claim against the freight forwarder to a third party, in particular a collection or enforcement company, without the freight forwarder's prior written consent. Violation of this provision shall not result in the freight forwarder being obliged to pay any additional costs associated with such assignment or enforcement. The customer's obligation to pay the price for the transport and statutory interest on late payment shall not be affected.

22. By accepting the order, you confirm that your company meets all the conditions of the minimum wage law in the countries of loading, unloading and transit. In case of failure to comply with the conditions, all additional costs incurred will be invoiced to you in full.

These terms and conditions are effective from 11.10.2013 and also apply to shipments that have not been sent. We trust that you will carry out the shipment to the full satisfaction of our customers.